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Shipping & Delivery Policy

Domestic Policy

  • Enjoy free shipping within India for All Orders.

  • Online orders are shipped with 1-2 business days and will be delivered within 7-10 days.
  • Once the order is dispatched from our warehouse, you will be informed via email with the respective courier details.

The terms of Delivery Policy must be understood. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, to be bound by the terms contained herein.

Team Doon Emporium is committed to deliver all orders with good quality packaging within a span of 7-10 working days (excluding Sundays & Public holidays) under normal circumstances. Doon Emporium makes all commercially reasonable endeavors to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.

    Delivery Charge

    The prices are all inclusive of taxes. Doon Emporium partners with third party logistic service providers separate and distinct from Doon Emporium, to effectuate Product(s) delivery to end users. Details of the Logistic Partner who will be processing the delivery of the order will be provided to the end user through email along with the tracking number. The user will also be provided with an approximate date of delivery of the purchased Product(s) on the order confirmation page. The approximate date of delivery is merely an approximation based on the reputation of the third-party Logistic Partner. Doon Emporium shall not be liable for delay in delivery by third party Logistic Partners. Doon Emporium may, in its sole discretion, effectuate delivery to customers on their own without engaging logistic partners.

    Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. Doon Emporium shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.

    COD/ Prepaid

    While Doon Emporium aims to provide its services through online orders and ensure the delivery of its Product(s) all across India.

    Order Delivery Timelines

    Under normal circumstances, orders are dispatched within 48 hours of the customer placing the order. Upon the successful placing of an order and after Doon Emporium has successfully handed over the purchased Product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email. The user may use the tracking number on the website of the Logistic Partner to check the status of the purchased Product(s) and the expected date of delivery. The user can also check the order on ‘My orders’ section of Doon Emporium website.

    Ordinarily, most orders are delivered within 7-10 working days across India. A maximum of 3 (three) attempts shall be made to deliver order to the end user. Should the user continue to remain unavailable after 3 (three) attempts, Doon Emporium reserves the right to cancel the order at its sole discretion. While Doon Emporium shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of

    Unsuitable weather conditions.
    Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
    Acts of God such as floods, earthquakes, etc and Other unforeseen circumstances.
    In such events of delay, Doon Emporium shall make reasonable attempt at proactively intimating the end user by writing to end user’s registered email account and/or mobile number. Further, Doon Emporium shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.

    Return and exchange of purchased Product(s) please check our Return and Refund Policy which may be accessed here 

    Refund & Exchange Policy - Doon Emporium – Doonemporium